Return Policy

Return Eligibility

Products may be eligible for return if they meet the conditions specified in this policy. Items must generally be unused, undamaged and returned in their original condition and packaging.

• The product must be unused and in original condition.
• Original packaging and accessories should be included.
• Proof of purchase may be required.
• The return request must be submitted within the applicable return period.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization or other applicable restrictions.

• Products that have been used or damaged by the customer.
• Customized or personalized products.
• Products without original packaging or accessories.
• Items specifically identified as non-returnable.

Return Request

To request a return, please contact our customer support team with your order details and reason for the return. Our team will review the request and provide the next steps.

Please do not send a product back before receiving return instructions from our support team.

Damaged or Defective Products

If you receive a damaged, defective or incorrect product, please notify us as soon as possible after delivery.

• Keep the original packaging.
• Take clear photographs of the product and packaging.
• Provide your order number and purchase details.
• Our team may inspect the issue before approving a replacement or refund.

Return Shipping

Depending on the reason for the return, return shipping charges may be the responsibility of the customer. Where the return is due to a damaged, defective or incorrect product, we may provide appropriate assistance.

Inspection & Approval

Once the returned product is received, it may be inspected to confirm that it meets the applicable return conditions. Approval of a return does not occur automatically upon receipt of the package.

If the returned item does not meet the required conditions, the return may be rejected.

Replacement

Where a replacement is approved, the replacement product will be processed subject to product availability. If the same product is unavailable, an alternative resolution may be offered where applicable.

Refunds

Approved refunds will be processed using the applicable payment method or another suitable method determined by our team.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Exchange Policy

Exchanges may be offered for eligible products depending on availability and applicable return conditions. Customers should contact support before sending an item for exchange.

Cancellation

Order cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

Important Conditions

Return and refund decisions are subject to the condition of the product, applicable policies and relevant consumer protection laws.

• Do not remove product labels unless permitted.
• Keep all original accessories and documentation.
• Do not return products without authorization.
• Return requests may require supporting photographs or documents.